Recently, we wrote that taking out a mortgage for your Colorado home is not like buying a pair of shoes. Yet some internet lenders, like the one that rhymes with “pocket”, treat people like they are a commodity, just buying another pair of shoes on the internet.

We frequently have borrowers who call and say they got hooked up with this “pocket” lender because they’re bombarded with ads on how easy it is to get a mortgage; but what they experienced wasn’t easy, it was quite an ordeal. They say that when they had questions, they had to talk to new person every time, got conflicting information, and no one seemed to know exactly what was going on with their loan.

The online mortgage process was very impersonal and they felt like they were just a number, not a client.  On top of those issues, when we submitted our mortgage rates and fees, we were able to give them a lower interest rate with fewer closing costs. These borrowers were glad to save that money, but also taken back  because they’d almost made a big mistake by thinking a mortgage can be as easy as pushing a few buttons. We always suggest to shop your mortgage around and when you do include a trusted local lender like indigo Mortgage, serving homebuyers since 2003.